Reference

Read These Terms Before You Open Your Account

These terms set out how your account works on vegas38 — what we ask of you, what you can expect from us, and how transactions through DANA, OVO, and GoPay are handled.

DANA, OVO & GoPay coveredAccount access conditionsJurisdiction-dependent accessMobile & browser rulesContact & dispute paths
vegas38 Read These Terms Before You Open Your Account
TERMS CONTACT PATHS

Reach Us When Terms Are Unclear

Team online

Live Chat

Our support team is available around the clock through live chat. If any clause in these terms is unclear, ask us directly and we will walk you through it in plain language.

Email Support

For formal queries about account terms, data handling, or dispute escalation, email us. We aim to respond with a clear reference to the specific clause that applies to your situation.

Account Help Centre

The help centre inside your account covers DANA, OVO, and GoPay transaction queries, wallet verification steps, and how to raise a formal objection if you disagree with an account decision.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Data We Hold

We collect only what is needed to run your account — login credentials, payment wallet identifiers (DANA, OVO, GoPay), and transaction history. We do not sell this data to third parties.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and desktop. You can clear these at any time through your device settings; doing so will end your active session.

Retention Policy

Account data is held for as long as your account remains active and for a period after closure as required under applicable Indonesian regulations. You may request deletion of non-mandatory data via our support email.

Requesting Changes

To correct, export, or remove personal data tied to your account, contact support with your registered wallet number. We will verify identity before actioning any request to protect your account from unauthorised changes.

Common Questions About These Terms

Yes. All deposits, regardless of whether they go through DANA, OVO, or GoPay, are covered by these terms alongside each wallet provider's own conditions. Both sets apply simultaneously.

We may update terms and post the new version to this page. Continuing to use your account after an update is posted counts as acceptance. We recommend checking this page periodically.

Access depends on local law in your region. If your location is not eligible, we will restrict account functions. This is not discretionary — it follows applicable legal requirements for that region.

Start with live chat or email support, citing the transaction date and your wallet type. If unresolved, you may escalate under Indonesian consumer protection provisions that apply to digital services.

No. Each person may hold one account only. Duplicate accounts are against these terms and may result in both accounts being suspended while we review the situation.

Data is retained for the period required under applicable Indonesian law after account closure. You can request removal of non-mandatory personal data by contacting support with your registered wallet number.